Our values

We value kindness in all its forms. All our skincare products are dermatologically tested, vegan, cruelty free and carbon neutral certified; and the packaging is at least 90% recyclable with a commitment to build towards 100%.

Our Promise

The brand formulates with a new concept called Warm Science™ combining high performing, proven actives, with sensorial scents and textures inspired our the founder’s heritage.

Shipping

At Baspari, we take shipping very seriously. We understand that fast and reliable shipping is crucial to ensuring our customers have a positive experience. That's why we offer two different shipping options: local and international.

For local shipments, we guarantee a shipping time of

• 1 to 3 days for all Local Orders (UAE)

This means that you can expect your package to arrive at your doorstep within that time frame. Our local shipping option is perfect for customers who need their items quickly and don't want to wait for long periods.

For international shipments, we understand that shipping times can vary depending on the destination. However, we guarantee a shipping time of

• 7 to 14 days for all international orders.

We work with trusted shipping carriers to ensure that your package arrives safely and in a timely manner.

It's important to note that shipping times may vary depending on the location and the shipping carrier. While we strive to provide accurate shipping estimates, unexpected delays can happen due to weather, customs, or other unforeseen circumstances. However, we will do our best to keep you informed about any delays and provide you with updates on the status of your shipment.

In addition to our shipping guarantees, we also offer tracking information for all shipments. You will receive a tracking number once your package has been shipped, which you can use to track your package's progress. This will give you peace of mind knowing where your package is at all times.

We are committed to providing our customers with the best possible shipping experience. If you have any questions about our shipping policies or would like to learn more about our shipping options, please don't hesitate to contact us. We're always here to help!

Exchange & Returns

At our company, we want you to be completely satisfied with your purchase. That's why we offer a 07-day exchange and return policy on all of our products.

If you're not completely happy with your purchase, you can return it for a full refund or exchange it for another product within 7 days of the purchase date. To be eligible for a return or exchange, the product must be in its original packaging and in new, unused condition.

We're thrilled to let you know that our returns are completely free! We want to make the return process as hassle-free as possible for our customers.

To initiate a return or exchange, please contact us by phone (056 502 9339) or email at (care@Baspari.com) . Our customer service team will guide you through the process and provide you with a return label if necessary.

Once we receive the returned product, we'll inspect it to ensure that it meets our return policy criteria. If everything checks out, we'll issue a refund to your original payment method or ship out your exchanged product.

Please note that shipping costs for returns or exchanges are the responsibility of the customer unless the product was defective or damaged upon receipt.

We take pride in the quality of our products and stand behind them. If you have any issues with your purchase, please don't hesitate to reach out to us. We're committed to ensuring that our customers are completely satisfied with their purchases and will do everything we can to make things right.

Privacy policy

INTRODUCTION TO WHO WE ARE

We on behalf of our team are working day and night to protect, secure, and save the privacy of our potential users or customers (you). Baspari Herbals is the data controller of the personal data of its visitors. We as a team respect our client’s privacy and assure safety.

ABOUT PRIVACY POLICY

We have developed this privacy policy to guard your essential information by explaining how we collect, use, and divulge the information you provide us while visiting our site. We collect the information by two means. An offline mean-in which we use mobile phone, posts, or face to face meeting. And an online means through which you use our website owned or operated by Baspari Herbals.

By accepting this privacy policy, you agree and acknowledge that your data including the one collected through your use of services provided on the site will be collected, stored, and may be processed and shared by this privacy policy.

Baspari Herbals reserves every right to reserve, amend, or change in this privacy policy at any-time for any reason. Our team will alert you about any changes made to the privacy policy through email by updating the last updated date in the privacy policy.

To stay updated on the privacy policy, it is requested to keep visiting the privacy policy section of the site.

WHAT SORT OF INFORMATION DO WE COLLECT?

Baspari may collect the following essential information of yours:

Personal data collected by us include account registration and interactions which maybe your essential feedback, review, comments, or testimonials. The data we collect is the only one provided by you voluntarily. We usually collect your name, email address, telephone number, shipping address, age, gender, city, and interests.

Baspari does not oblige you to provide us with your personal information, however, in certain circumstances, you might not be able to use certain services if you deny providing important information.

Your data is collected when you contact us or when we contact you. Baspari holds the rights to keep the record for future correspondence.

We also collect data when you place an order on the site, and transact with us.

Data is also collected when you register for a program offered by the site. Financial data, data related to your creditworthiness, or any criminal or fraudulent activities to the site by you or third-party may also be collected.

Personal data due to interaction through social media like Facebook, Instagram, Twitter, etc may also be collected.

We may also collect data for research purposes in case you complete a survey. Metadata on your device, location, and your public information will be collected and some of which may be stored and used for public sharing.

WHY WE USE YOUR INFORMATION

The information that you provide is used by us for specific purposes for which the information was provided by you, as asserted at the time of collection, and as otherwise allowed by the law. The purpose of the information you provided include:

• To enhance and personalize your experience with us
• To improve the site and buying of goods experience
• To improve services provided by the site to its potential users
• To manage the transactions including the execution of payment, and delivering the purchased product and services.
• To conduct a survey, administer a contest, or special promotion
• To send emails periodically
• To manage the account and subscriptions of the users.
• To prevent frauds
• To sustain the security of the site
• To research
• Marketing communications
• To interact with other users

RIGHTS OF THE CUSTOMERS

Baspari takes rational steps to make sure that then the information provided by you is accurate, correct, complete, and up-to-date. The customers or the visitors have the right to access their personal information, correct or delete it. Customer also bears the right to limit, constrain, or object at any time to further processing of the information. The customer has every right to receive his/her personal information and also has permission to share it with any third party.

HOW INFORMATION ABOUT CUSTOMERS IS PROTECTED

The customer is solely responsible for the protection, safety, and security of his / her username and password. It is recommended to use a strong password. Try using upper case letters, lower case letters, a special character, and a number in your password.

Having said that, Baspari offers its customers a lot of safety and security in terms of information provided by the user including the use of a secure server. Sensitive information including the credit information is transmitted safely and encrypted into the payment entry providers database. The information thus stored can only be accessed by authorized individuals and will be kept confidential. Once a transaction is done your private information including your credit cards, social security numbers, and financials will not be used by us.

Baspari is securely scanned and fully verified.

DOES THIS SITE USE COOKIES?

Yes, we use small text files that are incorporated into your browser to provide us with certain information. For more details about cookies, please have a look at our cookies policy or contact customer care support at care@baspari.com.

DOES YOUR INFORMATION DISCLOSURE TO THIRD PARTIES?

No personal information is sold, traded, or otherwise transferred to any outside party outside Baspari This excludes our trusted third parties who help Baspari in operating the site, conduction the business, executing the payment, and delivery of the purchased products. We keep the contract of sharing the information if both parties keep it confidential. We may release your information when we realize that the release is appropriate in compliance with the laws.

HOW LONG DOES THE SITE RETAIN YOUR INFORMATION?

The key information of the customers will be retained as long as it is necessary to achieve the purposes outlined in this privacy policy.

POLICY FOR CHILDREN

Baspari will not knowingly ask for information from children under the age of 13. We also do not market to children under the age of 13. If you think we have mistakenly taken data from children, it is requested to you to contact our customer support at Care@baspari.com.

TRACKING TECHNOLOGIES

In addition to the cookies, we also use different tracking technologies so that it can be understood how you can use our site and services. We use device information and IP address to analyze trends, administer the site, and track visitor movement. We also use web beacons or pixels in the form of a JPG image or GIF when we send an email to you.

DO NOT TRACK SIGNALS

Your website might have an option of “DO NOT TRACK” which enable the site not to track the user visited site. Currently, the site does not respond to the do not track feature.

CONSENT

By using this site, you must agree to the use of cookies and other tracking technologies according to this policy. A pop-up notification may arise when you first visit the site, by clicking to which you accept the policy.

TERMS AND CONDITIONS

It is requested to visit our terms and conditions section to establish the use, disclaimer, and limitations governing the site at terms and conditions.

UPDATES TO OUR PRIVACY POLICY

In case if we update our privacy policy, we will update the last updated date at the top of this page. You can also contact support in case of any assistance needed.

CONTACT US

If there is something, that is not clear to you, any improvements that you note are supposed to be present, or if you want to exercise your rights, you are requested to contact us at care@baspari.com

Contact Us

Call us at (971) 56 502 9339 (Mon-Sat, 10 AM - 7 PM) | Email : care@baspari.com

Baspari Cosmetics LLC (USA)

30 N Gould St Ste 29380,Sheridan, WY 82801, Wyoming United State (US)

Baspari Cosmetics LLC (Dubai)

Deira gold souq gate #3 Dubai, United Arab Emirates